KS&R Blogs

jcscott@ksrinc.com

 

Welcome to the 3rd post in my blog series! Last week I talked about a new approach to innovation and new product development -- Design Thinking. This week I'll discuss another agile methodology -- geo-fencing.

 

Times are changing. As marketing researchers, we find ourselves adapting to new techniques and approaches every month. Not too long ago, telephone data collection (land lines) was the gold standard. Now, very few businesses are investing in call centers and telephone data collection.

At KS&R, we have found ourselves engaging in many new and different approaches to marketing research. One such tool is geo-fencing.

Geo-fencing is based on GPS technology, using it to track customers and potentially ask them questions about their experiences. We have found it highly effective at getting real-time reactions to service experiences.

Here's how it works:

  • Build the fence. Usually based on a street address or longitude/latitude coordinates. The technology is capable of measuring within only a few feet of the defined coordinates.
  • Define the universe. Who is your targeted audience? Once defined, you need to be sure they activate locator functions on their mobile devices.
  • Trigger the survey. Must be mobile friendly and short. We use a native app.

We have found geo-fencing works best when profiling customers and experiences in the moment, whether shopping for cars, visiting retailers, or going to the doctor's office.

The biggest issue we have encountered with geo-fencing is ensuring the representativeness of the sampling frame. Many panels that are geo-fence capable skew younger and tech savvy. We can control for this variation, but must be careful and cautious with how we implement the sampling frame and plan.

Geo-fencing is not your father's marketing research. It is current, fast-paced, and innovative. When you need to understand the "moment" there is no better approach. What do you think? Are you ready to give it a try?

Continue reading the next blog in my series where I explain how we work with clients to create cost effective and dynamic insight building programs to help them understand the unique path to purchase buyers take.

Miss last week's blog? Don't worry -- it will only take a couple of minutes to catch up! Read it here.


Jay Scott
Chairman

Jay Scott

Jay is Chairman of KS&R.

He has over 20 years global experience in marketing research, including Manager and Director-level positions at FedEx and BellSouth. Jay has a broad consulting background, with extensive experience in product and service development, ethnographic explorations, advanced market simulations, segmentation and business case development.

Throughout his career, Jay has focused on assisting clients to maintain and strengthen their market positions, develop and build their brands, and identify opportunities for profitable growth. He has been a leader in the development of innovative research methodologies, and has authored thought pieces on Personas, Segmentation and B2B Panels.

Jay holds a Bachelor of Science in Business from the University of Alabama and a Master's of Marketing Research from the University of Georgia.